Role: Care Delight Executive

Location: Bangalore

Years of experience: 0-2 years

Years Type: Full time

Who We Are

Founded in 2017, CNH Care is an integrated health tech company providing end-to-end coordinated care and health cover. At CNH, health comes first and we provide 360-degree care through our core, with standardised care protocols across all our services. We have an in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.

WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?

You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them politely and professionally.

Job Responsibilities

• Handle customer queries and complaints via various channels
• Approach and resolve the queries and issues with a customer-centric attitude
• Offer exceptional customer experience and delight
• Adhere to the set SLA and TAT
• Achieve a high customer satisfaction score (CSAT)
• Demonstrate the right attitude with the right tonality in all customer interactions
  
  

What We Are Looking For

• Any UG degree
• Proficient in English and Hindi
• Excellent interpersonal skills
• Exceptional communication skills on multiple mediums (Chat, email, phone)
• A quick learner
• Ability to multi-task
• Make decisions under pressure and time constraints
  
  

(ref:updazz.com)