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Connect & Heal - Executive - Customer Service

Connect and Heal

Connect and Heal

Customer Service
Bengaluru, Karnataka, India
Posted on Monday, January 15, 2024
Role: Care Delight Executive

Location: Bangalore

Years of experience: 0-2 years

Years Type: Full time

Who We Are

Founded in 2017, CNH Care is an integrated health tech company providing end-to-end coordinated care and health cover. At CNH, health comes first and we provide 360-degree care through our core, with standardised care protocols across all our services. We have an in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.


You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them politely and professionally.

Job Responsibilities

  • Handle customer queries and complaints via various channels
  • Approach and resolve the queries and issues with a customer-centric attitude
  • Offer exceptional customer experience and delight
  • Adhere to the set SLA and TAT
  • Achieve a high customer satisfaction score (CSAT)
  • Demonstrate the right attitude with the right tonality in all customer interactions

What We Are Looking For

  • Any UG degree
  • Proficient in English and Hindi
  • Excellent interpersonal skills
  • Exceptional communication skills on multiple mediums (Chat, email, phone)
  • A quick learner
  • Ability to multi-task
  • Make decisions under pressure and time constraints