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Customer Care Executive

Connect and Heal

Connect and Heal

Customer Service
Bagalur, Tamil Nadu, India
Posted on Sunday, April 14, 2024
Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.


  • Handling customer queries via any support channel
  • Approach all queries with customer centric attitude
  • Offering exceptional customer service and satisfaction
  • Help build and improve processes
  • Adhere to set standards of TAT and SLA
  • Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

  • 1 to 5 years’ experience in a customer support role
  • Can handle verbal and non-verbal process (chat, email, phone)
  • Excellent interpersonal skills
  • Excellent written and oral communication skills in English and Hindi
  • A quick learner
  • Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

CTC offered: 3.5 - 3.75 LPA

Location: Bangalore, HSR Layout

Skills:- Customer Relationship Management (CRM), Communication Skills, Interpersonal Skills and Problem solving