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IT Support Manager



IT, Customer Service
San Jose, CA, USA
Posted on Wednesday, February 8, 2023

About Recogni:

Recogni’s mission is to design a vision-oriented artificial intelligence system for autonomous vehicles from the ground up. The system will deliver unprecedented inference performance through novel edge processing, allowing vehicles to see farther and make driving decisions faster than humans while consuming minimal amounts of energy. We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Recogni’s enormous potential.

Backed by Celesta Capital, Continental, Robert Bosch, GreatPoint Ventures, Toyota AI Ventures, BMW i Ventures, The Mayfield Fund, and other leading VC partners, the company is headquartered in San Jose, California with additional operations in Munich, Germany. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

The opportunity:

We are looking for an experienced, hands-on IT support manager to oversee all aspects of our IT systems and assets control/management. The candidate will ensure that day-to-day IT operations, strategic projects, and everything in between is executed effectively. Reporting to the VP of Operations, the IT candidate will combine his/her technical expertise, vendor management, project management, and technical skills to ensure that Recogni’s IT systems seamlessly support the company and its goals. This is an opportunity to improve and help support our overall infrastructure.

What You’ll Be Doing:

  • Ensure data safety and security on Cloud networks, systems, and applications.
  • Coordinate information technology infrastructure with all locations including points of presence, physical networking equipment, wireless communication devices, and cloud assets.
  • Implement appropriate corporate-wide IT policies.
  • Contribute to the development, implementation and monitoring of a comprehensive enterprise information security & risk management program.
  • Oversee the administration of all enterprise software such as email, file sharing, ERP, and CRM.
  • Administer backup and disaster recovery plans and processes.
  • Provide hands on support to the business on delivery of new and enhanced capabilities for supported products demonstrating understanding of business process and workflow to support adoption.
  • Administration and support of user endpoints and peripherals.

Required Qualifications:

  • 5+ years of hands-on experience designing, implementing, and optimizing strategies for Cloud assets, permissions, and access
  • ITIL certification. Professional Google Workplace Administrator or Google IT Support Professional certification.
  • Strong verbal and written communication skills.
  • Ability to understand problems; solve problems with an innate customer satisfaction attitude.
  • Ability to work with remote/international teams
  • Knowledge of Identity Management (IGA/IAM/PAM) concepts.
  • Bachelors Degree in IT/IS Management, Computer Science, Computer Engineering or similar field

Reasons to consider joining Recogni:

  • Ground floor opportunity with the team; be part of shaping one of the most exciting new companies.
  • Learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields, from Artificial Intelligence & Computer Vision to Systems & Device Engineering.
  • Competitive benefits package including 401k, Medical+Dental+Vision+Life insurance, and Short+Long Term Disability coverage
  • Perks including meals, snacks, drinks and us!
  • Sharp, motivated co-workers in a fun office environment
  • Employee Stock Plan
  • Flexible work hours & generous PTO policy

Recogni's culture was built on the following values that are equally important to us as business:

  • Put people first. We only succeed when our people succeed.
  • Ethics and integrity always; Being open, honest, and respectful of everyone.
  • Think Big. Be ambitious and have audacious goals.
  • Aim for excellence. Quality and excellence count in everything we do.
  • Own it and get it done. Results matter!
  • Make Each Person Better together than they would be as an individual.
  • Embrace each others’ differences.
  • Embrace that there will be differences.

Recogni is an equal opportunity employer. We believe that a diverse team is better at tackling complex problems and coming up with innovative solutions. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

A note to Recruitment Agencies: Please don’t reach out to Recogni employees or leaders about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.