At Rizzle, we are launching the first Generative AI-based text-to-video automation for enterprises. Rizzle is a Series C company with over $50M in funding. We are an ex-Google and ex-Qualcomm founding team and are backed by Celesta Capital, Korea Investment Partners, Orbit Venture Partners, and 4-Good Ventures.

If you are intrigued with ChatGPT, prepare to be wowed by Rizzle’s text-to-video magic! One Forbes writer says “When I got home I tried it and was blown away by the amazing first draft…”

Rizzle’s video creation technology has been used by over 10M creators to create 500M+ videos over the last 4 years. Our Text-to-Video automation aims to bring an easy and scalable video creation experience to the enterprise.

Rizzle is transforming the internet with video-first experiences. We’re a small, scrappy startup with a flat organization. If you like rolling up your sleeves and setting your own scope, this maybe the right fit for you!

Responsibilities:

• Respond to customer queries promptly and accurately by email or other communication channels.
• Identify customer needs and help customers use specific features
• Analyze and report product issues (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and valuable discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our Product, Sales, and Marketing teams

Requirements:

• 1 to 2 years experience as a Customer Support Specialist or a similar role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Good communication and problem-solving skills
• Patience when handling tough cases
• Familiarity with our industry is a plus