Customer Support Specialist
Rizzle
At Rizzle, we are launching the first Generative AI-based text-to-video automation for enterprises. Rizzle is a Series C company with over $50M in funding. We are an ex-Google and ex-Qualcomm founding team and are backed by Celesta Capital, Korea Investment Partners, Orbit Venture Partners, and 4-Good Ventures.
If you are intrigued with ChatGPT, prepare to be wowed by Rizzle’s text-to-video magic! One Forbes writer says “When I got home I tried it and was blown away by the amazing first draft…”
Rizzle’s video creation technology has been used by over 10M creators to create 500M+ videos over the last 4 years. Our Text-to-Video automation aims to bring an easy and scalable video creation experience to the enterprise.
Rizzle is transforming the internet with video-first experiences. We’re a small, scrappy startup with a flat organization. If you like rolling up your sleeves and setting your own scope, this maybe the right fit for you!
Responsibilities:
- Respond to customer queries promptly and accurately by email or other communication channels.
- Identify customer needs and help customers use specific features
- Analyze and report product issues (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and valuable discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Requirements:
- 1 to 2 years experience as a Customer Support Specialist or a similar role
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Good communication and problem-solving skills
- Patience when handling tough cases
- Familiarity with our industry is a plus