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Customer Success Specialist

Rizzle

Rizzle

Customer Service, Sales & Business Development
Hyderabad, Telangana, India
Posted on Wednesday, August 2, 2023

At Rizzle, we are launching the first Generative AI-based text-to-video automation for enterprises. Rizzle is a Series C company with over $50M in funding. We are an ex-Google and ex-Qualcomm founding team and are backed by Celesta Capital, Korea Investment Partners, Orbit Venture Partners, and 4-Good Ventures.

If you are intrigued with ChatGPT, prepare to be wowed by Rizzle’s text-to-video magic! One Forbes writer says “When I got home I tried it and was blown away by the amazing first draft…”  

Rizzle’s video creation technology has been used by over 10M creators to create 500M+ videos over the last 4 years. Our Text-to-Video automation aims to bring an easy and scalable video creation experience to the enterprise. 

Rizzle is transforming the internet with video-first experiences. We’re a small, scrappy startup with a flat organization. If you like rolling up your sleeves and setting your own scope, this maybe the right fit for you! 

Responsibilities:

  • Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
  • Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.
  • Communicate effectively with internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
  • Maintain existing customer-success metrics and data as directed.
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
  • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
  • Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
  • Work with sales and marketing teams to boost customer referrals and develop case studies.

Requirements:

  • Around 2 years of experience in Customer Success, Account Management, or Communications
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities