Connect & Heal - Executive - Customer Care & Operations
Connect and Heal
Customer Service, Operations
Bengaluru, Karnataka, India
Posted on Thursday, April 11, 2024
- CNH is an integrated Health Maintenance Organization, provide 360-degree care through our core, in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.
- Your main goal for this role will be to monitor each employee's work and provide excellent customer satisfaction to the customers. In this role, you will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner.
- Handling customer queries via any support channel
- Approach all queries with customer centric attitude
- Offering exceptional customer service and satisfaction
- Help build and improve processes
- Adhere to set standards of TAT and SLA
- Demonstrates customer empathy during all interactions with customers.
- 1 to 3 years' experience in a customer support role
- Can handle voice and non-voice process (chat, email, phone)
- Excellent interpersonal skills
- Excellent written and oral communication skills in English and Hindi
- A quick learner
- Ability to make high quality decisions & Multi task.
