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Connect & Heal - Executive - Customer Care & Operations

Connect and Heal

Connect and Heal

Customer Service, Operations
Bengaluru, Karnataka, India
Posted on Thursday, April 11, 2024
  • CNH is an integrated Health Maintenance Organization, provide 360-degree care through our core, in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.

About The Role

  • Your main goal for this role will be to monitor each employee's work and provide excellent customer satisfaction to the customers. In this role, you will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner.


  • Handling customer queries via any support channel
  • Approach all queries with customer centric attitude
  • Offering exceptional customer service and satisfaction
  • Help build and improve processes
  • Adhere to set standards of TAT and SLA
  • Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

  • 1 to 3 years' experience in a customer support role
  • Can handle voice and non-voice process (chat, email, phone)
  • Excellent interpersonal skills
  • Excellent written and oral communication skills in English and Hindi
  • A quick learner
  • Ability to make high quality decisions & Multi task.