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Customer Experience- Executive

Connect and Heal

Connect and Heal

Customer Service
Bengaluru, Karnataka, India
Posted on Tuesday, June 11, 2024

Company Description

Connect and Heal - CNH Care is a Bengaluru-based healthcare startup that provides holistic outcome-focused and patient-centric care. With a diverse corporate clientele, including startups, MSMEs, and Fortune 500 companies, Connect and Heal has built a large subscriber base, touching over 6 million lives. As the first point of contact for employee healthcare needs, Connect and Heal offers virtual and in-person care anytime, anywhere, aiming to provide a comprehensive care continuum. By standardizing clinical care, Connect and Heal ensures patients receive care that meets global benchmarks.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal- CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Qualifications

● Handling customer queries via any support channel

● Approach all queries with customer centric attitude

● Offering exceptional customer service and satisfaction

● Helpbuild and improve processes

● Adhereto set standards of TAT and SLA

● Demonstrates customer empathy during all interactions with customers

Candidate requirements

● 0 to 1 year experience in a customer support role

● Can handle verbal and non-verbal process (chat, email, phone)

● Excellent interpersonal skills

● Excellent written and oral communication skills in English and Hindi

● A quick learner

● Ability to make high quality decisions & Multi task

Language Proficiency

English (Fully proficient), Hindi (working proficiency), Marathi & Telugu( limited working proficiency), Tamil & Kannada (Elementary proficiency)