Job Role: Customer Support Executive

Location: HSR Layout; Bangalore

Employment Type: Permanent & Full time

Years of Experience: 1 to 3 years

Salary: As per industry standards

Job Summary

About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Roles & Responsibilities

• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
  
  

Qualifications

• Min 1 to 3 years’ experience in a customer support role
• Can handle voice and non-voice process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi tasks.
  
  

Why Join CNH?

• Be part of a fast-growing organization that prioritizes employee health and well-being.
• Collaborative and inclusive work culture.
• Opportunities for professional growth and development.
  
  

Skills:- Customer Support