Company Description

Connect and Heal - CNH Care is a healthcare startup based in Bengaluru, providing holistic outcome-focused, patient-centric care to over 6 million lives. The company serves as the first port of call for healthcare needs of employees and their families from diverse corporate clientele, offering a wide range of integrated healthcare services.

About the role: As a Client Onboarding Specialist, you will be responsible for guiding clients through

CNH software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking to build motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.

Responsibilities: In this role, you’ll get to:

• As the main point of contact for clients to ensure a successful onboarding process to the CNH Services for new clients and renewing clients

• Work with multiple internal stakeholders from legal to finance for a smooth onboarding experience

• Engage customers through regular strategic calls to drive product adoption

• Ensure all customers complete the required technical setup efficiently and in a timely manner

• Train and educate customers on how to effectively utilize CNH services

• Begin to strategize and launch effective communication campaigns with your clients

• Improve and scale the CNH software setup process

We are looking for people who:

• Can manage simultaneous software implementations for multiple clients

• Can deliver product training sessions via phone and web conference software

• Can build marketing campaigns, establish customer feedback loop, set up CRMs and/or organize sales processes

• Can research, troubleshoot and solve complex software issues

• Can effectively manage projects and create organized plans that ensure customer success post-onboarding