Customer Care Executive
Healofy
Customer Service
Bengaluru, Karnataka, India
Posted on Oct 16, 2024
About The Role
Pay: 18,500.00 - 23,500.00 per month
Benefits
+91 8618075438
Expected Start Date: 01/05/2023
- Handle Customer Inquiries Via Email And Chat, Giving Prompt Answers To Customer Questions.
- Provide Knowledgeable Help To Customers And Go The Extra Mile In Providing The Correct Details To Customer Queries.
- Adhere To Service Level Agreement (SLA) Deadlines In Resolving Customer Complaints Quickly And Effectively.
- Collaborate With Internal Stakeholders Such As The Product And Payments Team For Faster Resolutions.
- Identify And Escalate Customer Requests To Managers When Theres A Complex Issue.
- Excellent Written And Verbal Communication Skills (English).
- Good Documentation Skills. Knowledge In Microsoft Excel/Word
- Sound Problem-Solving Skills To Find The Root Cause Of Customer Issues.
- Hands-On Experience With CRM Software Is A Plus
- Knowledge In Multiple Languages Is Advantages (Hindi is Mandatory)
Pay: 18,500.00 - 23,500.00 per month
Benefits
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Day shift
- Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Required)
- Customer service (Required)
- Customer support (Required)
- 1 years (Required)
- Hindi (Required)
- English (Required)
- Day Shift (Required)
+91 8618075438
Expected Start Date: 01/05/2023
